Job description

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.

In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-driven individuals, with a real passion for providing exceptional customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that empowers our employees to thrive, contribute meaningfully, and be their best.

What’s The Role?
Are you passionate about creating an exceptional customer experience and excited by the opportunity to work at the intersection of finance and technology? If so, consider joining the Bloomberg Customer Support (BCS) team - a vital part of our User Support business. In this role, you’ll be supporting the world’s leading financial professionals by helping them gaining access to the Bloomberg’s powerful tools and data, enabling them to make critical decisions in real time.

As an intern, you will work on projects to analyze sophisticated processes and develop innovative solutions to enhance internal workflows and improve the overall efficiency of the Bloomberg Customer Support team. You will gain first insight into how we provide exceptional customer service to a broad range of clients, while ensuring timely and effective management of client workflows and Bloomberg terminal-related hardware/software issues.

Additionally, you will undertake specific tasks which can include: providing outstanding customer service to our clients via the internal ticketing system, phone call, e-mail or live chat; identifying, investigating, and resolving customer issues using proprietary company software; and providing login support and connecting our clients to the various Bloomberg products and platforms they subscribe to. You will work alongside our global team of over 500 professionals, supporting our clients collectively in more than 15 languages.

Who you are:
You come to work with a purpose, understanding the fast paced environment our clients operate in. You are curious, passionate about client service and excellence, and take pride in delivering meaningful support. You thrive in a collaborative environment where clients count on you every day, and where you challenge and support your colleagues to innovate, grow and consistently deliver outstanding service possible.