Job description

About VisasQ

VisasQ operates one of Japan's largest knowledge platforms, connecting the knowledge of more than 800,000 people across 190 countries under the mission "We make insightful connections possible." We provide a wide variety of knowledge matching services, including interviews, surveys, and hands-on project support, to more than 2,000 clients in Japan and overseas. Following the acquisition of a major U.S. company in 2021, we have expanded to 7 locations worldwide and are accelerating our growth in global markets.

As a challenger in the market, we value individual autonomy and team collaboration, and we keep improving our products through trial and error. To realize our mission, we are looking for colleagues who will use the power of technology to circulate knowledge and build a new market together.

Recruitment Background

Starting with the major acquisition of a US firm, VisasQ has expanded its global footprint to 7 global offices. As the number of locations and international team members continues to grow, there is an urgent need to transition from locally optimized IT environments to unified, globally managed IT controls and operations.

The mission of this role is to scale our Headquarters' forward-thinking IT strategy—which includes active business utilization of modern AI tools like Claude and Gemini, advanced SaaS integration, and internal DX initiatives—across all global offices to deliver a consistent IT experience and governance framework. Operating from Japan, you will serve as a bridge to support global team members, leading the planning, architecture, and operation of cross-border IT services and operating models.

The Corporate IT department's core mission is to leverage technology to accelerate business growth while solving organizational challenges. We welcome someone who will act as a bridge between Japan HQ and international branches, leading our global expansion phase from the IT side.

Responsibilities

Plan and design IT operations for global branches aligned with Headquarters' IT strategy, while building, scaling, and operating globally utilized IT services.

Global IT Planning & Standardization: Promote IT strategy and standardization adapted to local requirements, regulations, and existing setups across global offices (e.g., establishing global IT roadmaps, standardizing local onboarding and offboarding workflows).

Global Service Architecture & Operation: Select, implement, and manage global SaaS, infrastructure, and security solutions (e.g., unified access control via Okta, Jamf, and Microsoft Intune; VoIP/messaging infrastructure using Zoom Phone; workflow system redesign).

Global IT Operational Design & Execution: Establish operational frameworks that run seamlessly across different time zones and office sizes, collaborating with local IT teams (e.g., designing global helpdesk workflows, global IT asset inventory, incident escalation paths).

Cross-Border IT Collaboration: Partner closely with local IT members to drive HQ policy adoption, gather local needs, and share best practices (e.g., hosting regular syncs, supporting local IT initiative rollouts, tracking global KPIs).

Collaborating teams: Global branch IT teams, AI Leads, CSIRT, Corporate IT, Infrastructure Engineers.

Highlights of the Role

Architect Global IT Architecture from Scratch: Take ownership of core global IT strategies during an active global expansion phase. Move beyond mere operational maintenance to designing the global IT architecture of tomorrow.

AI-First Next-Generation IT Operations: Incorporate modern AI tools like Claude and Gemini into internal workflows and update global IT operating frameworks for an AI-native era.

Collaborate across Diverse Cultures and Regions: Work daily with team members and IT staff across the US, Asia, and other regions, building valuable experience as a global IT professional who bridges business practices via tech.

Technical Challenges

Global IT Operational Framework: Identify where global standardization is needed versus where local optimization is acceptable. Design scalable IT operating models capable of rapidly integrating new acquisitions and offices.

Establishing Global IT Governance: Build governance mechanisms that balance corporate HQ controls with local branch operational flexibility while fulfilling diverse regional compliance and security requirements.

Tech Stack

AI Tools: Claude, Gemini

Collaboration: Slack, Microsoft 365, Google Workspace, Zoom

Documentation: esa.io, Confluence

Task Management: Trello, Jira

CRM: Salesforce, Microsoft Dynamics

IP Phone: Dialpad, Zoom Phone

EMM & Security: Jamf Pro, Microsoft Intune, Defender for Endpoint

iDaaS: Okta

IaaS: Google Cloud, Microsoft Azure

iPaaS: Zapier, Workato, n8n

OS / Devices: macOS, Windows, iOS

HR & Operations: kickflow, SmartHR, DocuSign, Miro

Requirements

Corporate IT / Internal Systems Engineering Experience: 3+ years of hands-on experience in Corporate IT, Internal Systems, or IT Operations.

Language Proficiency: Professional working proficiency in English and Japanese (capable of writing, reading, and actively participating in global meetings/calls).

Systems & SaaS Administration: Proven experience designing or operating iDaaS (e.g., Okta), MDM/EMM (e.g., Jamf, Microsoft Intune), or enterprise SaaS administration platforms.

Nice to Have

Multi-region or multi-country IT infrastructure implementation/operation project experience.

Experience defining technical and functional requirements in alignment with internal business stakeholders.

Proven track record leading IT projects to completion.

Our Values

Sharpen our Edge

Excel through Swift Action

Place Your Pride Aside

Our Success Starts with Me

Collaborate without Boundaries

Employment Details

Employment type: Full-time (permanent employee)

Probation period: 3 months after joining (same conditions as after the probation period)

Salary: JPY 5,000,000 to JPY 7,500,000 per year (determined based on skills and experience)

Monthly pay: JPY 393,000 to JPY 588,000

Base salary: JPY 285,000 to JPY 447,000

Fixed overtime allowance: JPY 93,000 to JPY 166,000

Standard time management: includes 45 hours of fixed overtime and 20 hours of fixed late-night work allowance

Discretionary work system (specialized work): includes 30 hours of fixed overtime and 40 hours of fixed late-night work allowance

Overtime or late-night work exceeding the fixed allowance is paid in full separately

Whether you are placed under the standard time management or the discretionary work system is determined based on your skills, experience, and job responsibilities

Salary review: determined based on skills, experience, and ability (reviewed twice a year)

Bonus: once a year (based on performance)

Location: Sumitomo Fudosan Aobadai Hills 1F/9F, 4-7-7 Aobadai, Meguro-ku, Tokyo

Immediately after hiring: Tokyo headquarters and the employee's home

Scope of change: the headquarters, locations designated by the company such as group companies, and the employee's home

Working hours: standard time management or the discretionary work system for specialized work (determined based on skills, experience, responsibilities, and revisions to internal systems)

Standard time management: 10:00 to 19:00 (prescribed working hours: 8 hours 00 minutes / break: 60 minutes)

Discretionary work system: deemed working hours of 8 hours per day / break: 1 hour. Average working hours: 160 hours per month (average of development organization members, second half of 2022)

Holidays and leave: 127 days off per year

Two days off every week (Saturdays, Sundays, and national holidays)

Year-end and New Year holidays

Annual paid leave (granted from 3 months after joining)

Self-development leave (up to 5 consecutive days once a year, separate from annual paid leave)

Maternity and parental leave (with a track record of use)

Insurance: health insurance, employees' pension insurance, employment insurance, and workers' accident compensation insurance

Benefits

Commuting allowance (with an upper limit)

Performance benefit of up to JPY 10,000 per month (body maintenance, housekeeping services, learning expenses, etc.)

Subsidy for attending external seminars

Coverage of book purchase costs

Influenza vaccinations

Coverage of health checkup costs and subsidy for optional health checkup costs

Benefits through health insurance (use of resort and sports facilities, restaurant discounts, etc.)

Company-leased housing program

Relocation cost subsidy for hires moving from distant areas (at the time of hiring only)

Subsidy for study sessions and internal social events

Subsidy for internal club activities

Lunch subsidy for welcoming new employees and internal networking

Work style

Side jobs: allowed (prior approval required)

Remote work: allowed (in the office at least once a week). The office and remote work frequency may change in the future due to changes in company policy.

Dress code: free

Office: free-address seating, monitors and standing desks, free coffee and snacks, in-house library, space for study sessions, and social gatherings allowed in the office

Smoking: no smoking indoors (no smoking room); smoking is prohibited on the entire premises

Scope of duties: immediately after hiring, as described in this job description; scope of change, all duties of the company

Selection Process

Application Screening

Interviews (2–3 rounds; may include on-site visits to the Tokyo Office)

Offer

Note: Process and number of interviews may vary depending on experience. Reference checks may be conducted during the process.