Job description

As an Enterprise Technology Service Representative, you are vital in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and products. You will join our tight-knit team, providing technical application, escalated connectivity, and integration support.

You will be a trusted authority for fixing, resolving, and “owning” issues impacting our clients directly. You will be handling inquiries supporting a variety of ETL (Extract, Transform, Load) workflows between Bloomberg and client systems. You will interact with clients who code against various Bloomberg specifications as well as handling connectivity, application, and integration inquiries via multiple methodologies, including FIX, MQ, XML, SFTP, Web APIs, Splunk, Humio, Grafana.

During the summer internship program:
- You will be asked to establish and develop trusted relationships with a subset of clients and provide technical application support and integration assistance to those customers. Ensuring their connections and workflows are reliable and stable will be your main objective.
- You will undertake an internal project, showcasing your understanding of Bloomberg Enterprise Technology core technologies.
- You will learn about Blomberg’s Enterprise Buy Side & Sell Side technical workflows in a multi-asset environment.

You'll need to have:
- Proficiency in a programming language (but not limited to Python or SQL), as demonstrated through school projects or work experience (for Data Analytics work)
- A customer service and solution-focused experience with a high degree of interpersonal skills to deal exceptionally with internal/external client’s needs
- A demonstrated understanding and interest of the financial markets, and financial asset classes/ products through school projects or work experience
- A demonstrable history of solving sophisticated problems with a keen eye for detail and strong analytical attitude
- A demonstrable interest and aptitude in technology with a basic understanding of connectivity and automation
- A positive attitude and an eagerness to collaborate with teams across regions
- Excellent written and verbal communication skills in Japanese and English, especially when explaining technical processes and solutions to clients, business partners, and stakeholders

We would love to see:
- Hands-on experience troubleshooting networks/connectivity/messaging, with experience in one or more of the following: FIX, MQ, TCPIP, API
- Experience with IT Service Management or client relationship management
- Demonstrable understanding and interest in learning FIX and/or Web API, the industry standard of message protocols
- Experience using Data Analytics, visualization tools such as such as Qlik Sense or Tableau or PowerBI